a support agent should aim to use language that is ____ the language the user uses.,

In order to have a successful interaction with customers, it is important that support agents use language that is  the language the user uses. By using this technique, you will be able to better understand what your customer needs and how they are feeling about their experience. You’ll also be able to find solutions more quickly! If you’re the support agent, it’s important to find out what your customer is trying to accomplish. What are their goals? Why did they come to you for help in the first place? These questions will give you a better understanding of how best to approach them and provide solutions that benefit all parties involved. Talk with customers like human beings instead of just listening or asking questions!  bullet points  numbers from here on out. This technique is especially helpful when speaking over email because people often use more casual language than if they were talking face-to-face or even on the phone. If an email includes phrases such as “lol” or “haha”, then it can be pretty clear that this person